Ecobee units must be connected to the WiFi <\/strong>to allow automatic and remote control. Otherwise, you may not be able to enjoy much comfort and optimize your energy use through superior intelligence and technology.<\/p>\n\n\n\nIf Ecobee does not communicate with the server, this is potentially due to two causes: One, Ecobee is not connected to the WiFi, and two, issues with the security configuration of the server. After all, your Ecobee unit must first log into your WiFi network to communicate with its servers.<\/p>\n\n\n\n
Whatever the issue is, the good news is that you don\u2019t always have to call a professional to solve the issues. Depending on the problem causing the Ecobee error communicating with the server, you can tackle that with simple approaches.<\/p>\n\n\n\n
How to address Ecobee error communicating with the server<\/h2>\n\n\n\n
When properly configured, Ecobee unlocks the full power of your thermostat for heightened comfort when you\u2019re home and saving when you are away. On the other hand, connectivity issues inhibit automatic control.<\/p>\n\n\n\n
If your Ecobee is in pristine condition but unable to connect to Ecobee servers, follow these simple steps to counter the problem.<\/p>\n\n\n\n
1. Power-Cycle the Ecobee and router<\/h3>\n\n\n\n
Sometimes the simplest solution is the one that works. Power cycling your Ecobee<\/strong> and router can help fix the Ecobee-server communication errors, especially if the cause is related to connecting to WiFi. Restarting the unit will clear the cache and RAM, which is crucial in fixing minor glitches.<\/p>\n\n\n\nTo power cycle, remove the Ecobee from the wall<\/strong> and turn off the power<\/strong> to your router<\/strong>. Let the two sit for about two minutes, then turn the power back on. When the router turns on, place your Ecobee back on the wall and reconnect it to WiFi.<\/p>\n\n\n\nOpen the main menu and click \u2018About<\/strong>\u2019 to check if it communicates with Ecobee servers. Connected Ecobee will display \u2018Connected to ecobee.com<\/strong>.\u2019<\/p>\n\n\n\nIf you don’t get this notification or your Ecobee doesn\u2019t connect to WiFi, try a mobile hotspot<\/strong>. Should it communicate to the server through a hotspot, this may mean that a security setting on your router is inhibiting traffic to ecobee.com. In such a case, check with your router manufacturer to help you get rid of any firewall that is blocking connection to the Ecobee servers.<\/p>\n\n\n\n2. Change Router Band to 2.4 GHz<\/h3>\n\n\n\n
Maybe your Ecobee is not communicating with the server because it is connected to an incompatible band.<\/p>\n\n\n\n
While Ecobee units can connect to 5GHz or 2.4 GHz, if you have noticed that your Ecobee has issues staying connected to WiFi and the internet, try connecting it to a router broadcasting on a 2.4 GHz network. This can help solve the issues.<\/p>\n\n\n\n
You also want to make sure that your security settings are not too high for Ecobee to access.<\/p>\n\n\n\n