{"id":1704,"date":"2023-08-19T08:18:58","date_gmt":"2023-08-19T07:18:58","guid":{"rendered":"https:\/\/www.smarthomewinner.com\/?p=1704"},"modified":"2023-08-19T08:19:03","modified_gmt":"2023-08-19T07:19:03","slug":"how-to-reactivate-ring-doorbell","status":"publish","type":"post","link":"https:\/\/www.smarthomewinner.com\/how-to-reactivate-ring-doorbell\/","title":{"rendered":"How to Reactivate a Ring Video Doorbell That Won&#8217;t Connect"},"content":{"rendered":"\n<p>It can be incredibly frustrating when your previously functioning <strong>Ring video doorbell suddenly will no longer connect to WiFi <\/strong>or fails to stream live video feeds. A disconnected Ring doorbell will typically display error messages in the app about being offline or unable to access the live view camera. <\/p>\n\n\n\n<p>This doorbell deactivation leaves you without remote monitoring capabilities or motion-based alerts. Thankfully, there are several effective troubleshooting steps you can take to reactivate and restore full functionality to your dormant Ring doorbell. With a few strategic connectivity and power checks, you can often get your disabled Ring device back online and working properly again.<\/p>\n\n\n\n<p>This guide will walk through the common reasons a Ring doorbell can become deactivated in the first place. We\u2019ll then explore helpful troubleshooting techniques to reconnect wired and battery-powered Ring doorbells, change to a new WiFi network, and leverage Ring\u2019s customer support when needed. Follow along to learn how to breathe new life into a currently inactive Ring video doorbell.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reasons a Ring Doorbell Can Become Deactivated<\/h2>\n\n\n\n<p>Before attempting reactivation, it helps to understand what can cause a Ring doorbell to lose its connection in the first place:<\/p>\n\n\n\n<ul>\n<li>WiFi network changes &#8211; Altered WiFi passwords, switched networks or router upgrades can all disconnect the doorbell.<\/li>\n\n\n\n<li>Range issues &#8211; Poor WiFi signal strength at the doorbell&#8217;s location due to distance from the router or interference.<\/li>\n\n\n\n<li>Power supply problems &#8211; Hardwired or battery voltage drops can interrupt the doorbell.<\/li>\n\n\n\n<li>Firmware updates &#8211; Rarely, failed firmware updates may deactivate the device.<\/li>\n\n\n\n<li>Component failures &#8211; Hardware defects or damage can prevent the unit from maintaining connectivity.<\/li>\n\n\n\n<li>User tampering &#8211; Unauthorized smart home platform linking can deactivate the device.<\/li>\n\n\n\n<li>Account changes &#8211; Switching, disabling, or removing a Ring account can knock associated devices offline.<\/li>\n<\/ul>\n\n\n\n<p>Once aware of what might have caused the problem, you can tailor troubleshooting for the specific circumstances that led to your Ring doorbell being disconnected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reconnecting a Wired Ring Doorbell<\/h2>\n\n\n\n<p>For hardwired\/wired Ring doorbells that won&#8217;t activate:<\/p>\n\n\n\n<ol type=\"1\">\n<li>Ensure the power supply is live &#8211; Use a multimeter to check for consistent voltage between 16-24V at the doorbell wires.<\/li>\n\n\n\n<li>Inspect the wiring &#8211; Look for loose wire nuts, exposed copper, and moisture in the junction box that could cause shorts.<\/li>\n\n\n\n<li>Open the Ring app &#8211; Navigate to the doorbell settings and select Device Health to confirm it is offline.<\/li>\n\n\n\n<li>Hard reboot the doorbell &#8211; Temporarily remove the doorbell from the wall mount and disconnect wires to cut power completely.<\/li>\n\n\n\n<li>Reconnect power &#8211; Reattach doorbell wiring, allowing 5 minutes for reboot and reactivation. Recheck Device Health.<\/li>\n\n\n\n<li>Run doorbell diagnostics &#8211; In the Ring app, initiate remote diagnostics to detect any doorbell issues requiring repair.<\/li>\n\n\n\n<li>Contact support &#8211; If the wiring is sound but the doorbell remains offline, contact Ring Support for additional troubleshooting.<\/li>\n<\/ol>\n\n\n\n<p>Checking power supply and connections typically restores a wired Ring doorbell. But for trickier cases, Ring&#8217;s diagnostics and support experts can isolate activation issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reconnecting a Battery-Powered Ring Doorbell<\/h2>\n\n\n\n<p>For Ring doorbells running solely on battery power that won&#8217;t properly activate:<\/p>\n\n\n\n<ol type=\"1\">\n<li>Remove and reinsert the battery &#8211; Completely remove the battery pack for 60 seconds, then re-install it to force a hard reboot.<\/li>\n\n\n\n<li>Try an alternate battery &#8211; Attempt powering up with a known-good spare battery, as the inadequate voltage from the current battery could cause deactivation.<\/li>\n\n\n\n<li>Check battery charge level &#8211; If able to view battery status, charge the existing battery to 100% if it&#8217;s low to rule out a lack of charge.<\/li>\n\n\n\n<li>Allow time to reactivate after changes &#8211; Make one change (new battery, WiFi network, etc.) and allow 15-30 minutes to reactivate before adjusting other variables.<\/li>\n\n\n\n<li>Manually initiate setup &#8211; In the Ring app, delete, then re-add the doorbell to kick off fresh onboarding and see if it reconnects during setup.<\/li>\n\n\n\n<li>Bring doorbell closer to a router &#8211; If on battery power, test while closer to the WiFi router to determine if range impacts the ability to activate during setup.<\/li>\n\n\n\n<li>Contact support &#8211; If still unable to get the doorbell back online, contact Ring support for additional troubleshooting help.<\/li>\n<\/ol>\n\n\n\n<p>A full reboot and reset sequence will often get the device to reactivate for battery-operated Ring doorbells.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Switching Doorbell to New WiFi Network<\/h2>\n\n\n\n<p>If your Ring doorbell won&#8217;t activate following changes to your WiFi setup:<\/p>\n\n\n\n<ol type=\"1\">\n<li>Note old network settings &#8211; Determine your prior WiFi SSID and password, if available for reference.<\/li>\n\n\n\n<li>Open the Ring app &#8211; Navigate to the doorbell&#8217;s Device Settings screen.<\/li>\n\n\n\n<li>Choose &#8220;Set Up Device&#8221; &#8211; This will initiate linking mode for 2 minutes.<\/li>\n\n\n\n<li>Select the correct network &#8211; Input the current WiFi SSID and password when prompted during setup.<\/li>\n\n\n\n<li>Allow time to connect &#8211; Give the process 10-15 minutes to re-pair with the new WiFi network before troubleshooting further.<\/li>\n\n\n\n<li>Move WiFi router &#8211; Relocate your router closer to the doorbell to rule out weak signals if the device hasn&#8217;t reactivated on the new network after sufficient time.<\/li>\n\n\n\n<li>Perform factory reset &#8211; If unable to reactivate the new WiFi with your existing configuration, reset and fully reconfigure the doorbell from scratch on the new wireless network.<\/li>\n<\/ol>\n\n\n\n<p>Reactivating your Ring doorbell on a new WiFi network requires carefully progressing through the setup sequence within range of the correct router.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Reactivation Help from Ring<\/h2>\n\n\n\n<p>If you are still unable to get your Ring doorbell back online and working properly after exhausting the above troubleshooting steps, reach out to Ring support:<\/p>\n\n\n\n<ul>\n<li>In the Ring app, navigate to Get Support and select Contact Us to begin a live chat or phone call with a support representative.<\/li>\n\n\n\n<li>Clearly explain the reactivation issue, what troubleshooting you&#8217;ve tried, and when the problem began.<\/li>\n\n\n\n<li>Provide the doorbell&#8217;s serial number, the original date of purchase\/installation, and firmware version.<\/li>\n\n\n\n<li>Note any error messages you see in the Ring app related to the doorbell and test connectivity results.<\/li>\n\n\n\n<li>The ring can provide customized Support based on your doorbell model and specifics of the deactivation cause to finally get your device back online.<\/li>\n<\/ul>\n\n\n\n<p>A non-responsive Ring doorbell can be reactivated quickly with simple connectivity and hardware checks, power cycles, and firmware updates. But if your doorbell remains deactivated after thorough troubleshooting, Ring&#8217;s dedicated support experts can provide additional guidance tailored to your unique situation. Just provide complete details on the issue and what steps you&#8217;ve tried.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It can be incredibly frustrating when your previously functioning Ring video doorbell suddenly will no longer connect to WiFi or &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to Reactivate a Ring Video Doorbell That Won&#8217;t Connect\" class=\"read-more button\" href=\"https:\/\/www.smarthomewinner.com\/how-to-reactivate-ring-doorbell\/#more-1704\" aria-label=\"More on How to Reactivate a Ring Video Doorbell That Won&#8217;t Connect\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":1719,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[9],"_links":{"self":[{"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/posts\/1704"}],"collection":[{"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/comments?post=1704"}],"version-history":[{"count":4,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/posts\/1704\/revisions"}],"predecessor-version":[{"id":1720,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/posts\/1704\/revisions\/1720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/media\/1719"}],"wp:attachment":[{"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/media?parent=1704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/categories?post=1704"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smarthomewinner.com\/wp-json\/wp\/v2\/tags?post=1704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}