Troubleshooting “No Hue Bridge Found” When Setting Up Your Philips Hue Lights

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Philips Hue smart lights are a popular way to bring color, automation, and voice control to your home lighting. However, many users encounter the frustrating “No Hue bridge found” message when trying to set up their Hue lights with the Philips Hue app.

If you see this error, don’t worry – here are some tips to get your Hue bridge detected and complete the setup process.

What is the Hue Bridge, and Why is it Important?

The Hue bridge is the small white hub that connects your Hue lights to your home WiFi network. It allows you to control your lights via the Hue app as well as compatible voice assistants like Amazon Alexa or Google Assistant.

With a working Hue bridge on your network, your Hue lights are usable.

So, if you get the “no Hue bridge found” message, the first step is troubleshooting why the app cannot detect your bridge.

6 Steps to Troubleshooting “No Hue Bridge Found” on Philips Hue Lights

1. Check the Bridge is Connected to Your Router

The most common reason for the “no Hue bridge found” error is that the bridge is not plugged directly into your router.

For the Hue app to find the bridge, it needs to be connected to your router via an Ethernet cable.

Make sure it is plugged directly into one of the LAN ports on your router, not into a switch, secondary router, or WiFi extender.

The bridge needs to be on the same network as the device you are using to set up the lights.

2. Power Cycle the Bridge and Router

If you’ve confirmed the Hue bridge is plugged into the router, but the app still can’t find it, try power cycling both the router and Hue bridge.

Unplug them from power for at least 10 seconds and plug them back in.

Wait a few minutes for the router and bridge to boot back up fully, then try searching again on the app. Sometimes, fully resetting the connection helps the app locate the bridge.

3. Check Router and IP Address Settings

If you’ve recently changed router hardware or settings, you may also encounter the “no Hue bridge found” message.

The Hue bridge relies on maintaining the same IP address to stay connected to the network. If this got changed during a router upgrade, the app may not be able to locate the bridge anymore.

You can either plug the bridge into your computer directly to change the IP address or do a reset of the Hue bridge itself with the button on the bottom.

4. Confirm Smartphone is on the Same WiFi Network

Checking that the smartphone or tablet you are using to set up the Hue lights is on the same WiFi network as the Hue bridge is also important.

If you are trying to set up your lights using the guest network or a WiFi band other than your Hue bridge, the app will not be able to connect. Make sure you are on the same network for initial setup.

5. Check for Wireless Interference

Wireless interference can sometimes disrupt communication between the Hue bridge and your WiFi router.

Make sure the bridge is located away from other electronics or appliances that could interfere with the wireless signal. Placing your Hue bridge closer to your router can help improve the connection.

6. Adjust Router Settings if Needed

If you have completed all these troubleshooting steps and the Philips Hue app still says “no Hue bridge found,” one last option is to check if your router settings are blocking the connection.

Some routers have firewalls or security settings enabled by default that can block the bridge from accessing the internet. You may need to log into your router admin console and adjust these settings to allow the bridge to connect properly.


Getting the “no Hue bridge found” message is frustrating, but in most cases, it just takes some minor troubleshooting to get your Hue lights up and running. By verifying the Hue bridge is plugged into the correct port on your router, power cycling the devices, and checking WiFi and router settings, you should be able to get past the error and complete the setup process successfully. With the Hue bridge properly connected, you’ll be able to enjoy the full benefits of customizing and automating your new smart lighting system.

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About James Beetie

James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up... and resolving the various bugs and issues that you'll no doubt come across!